Forethought is an AI-powered platform offering automated customer service for businesses of all sizes.
Its platform streamlines customer service, helping to maximize efficiency by reducing wait times and inventory.
Forethought uses data and sentiment analysis plus a natural language interface to deliver accurate, real-time answers and help teams build automated workflows that detect customer intent.
It also offers Triaging which identifies the best agents to handle tickets based on sentiment and performance analysis and Assist, an AI-powered widget that provides support agents with a perfect memory of previous tickets to help them address new ones quickly.
Using Forethought’s advanced generative AI technology, businesses can enhance their customer support capabilities.