WordPress & Tech Support
zindotech gives you unlimited access to a Tech Team Member 24/7, for support, maintenance, small tech updates, and small fixes.
24/7 WordPress website management and support services that power digital growth.
Your website means everything to you.
*Website must be hosted with us.
Here are just a few of the many features that zindotech offers:
If all things tech make you a bit nervous, no fear.
At zindotech, we are happy to offer an array of different small tech jobs.
For one fixed price, we can complete up to 30 tech jobs for you per month–approximately one per day!
Our development experts have 20+ years of expertise building, managing and maintaining custom websites to help small businesses reach their customers.
Getting started with zindotech is super easy! Just select your plan and send us an email with your task and one of our TechTeam Members will respond.
As soon as we receive your task, one of our TechTeam members will respond within 24 hours to let you know we’ve got it and will have it completed within another 24 hours.
These little tasks may stand in the way of getting to the next step in your business, but we won’t let them. We’re here to give you the peace of mind that your website is secure, stable, and ready to grow with you!
If you need access to robust visitor analytics, our team will connect your site to Google Analytics so you can review visitor behavior (without any privacy concerns).
Weekly reports provide full transparency into updates, uptime, backups, security and performance.
Cloud Backups daily
Your backups are saved daily on our secure cloud storage infrastructure. If anything happens, we have your core files and database stored remotely for 1-click backup.
Weekly Plugin, Theme & Core file updates
Your plugins, themes, and core files are updated weekly when traffic is lowest.
Our team is global and 24/7, including weekends, so if a crisis comes up, we’ll handle it quickly. We mean it when we say we’ve got your back, so go create!
24/7 Uptime monitoring
Automated site checks 24/7 plus a team of WordPress experts available to help at any time, day or night.
Our Guides are ready to help you with all of your technical questions. We can be reached via email, profile message, or help.zindo.co.
There are no setup fees or long-term commitments. We offer a 30-day money-back guarantee. Cancel or change plans at any point.
Running a business is hard. That’s why we focus on staying in front of what’s working and sharing it with our members.
Our pricing has got you covered. Start where you are and let us help you grow!
You have 2 secure options! You can:
Both ways ask you to use a self-destructing link to ensure our team are the only people who can receive your usernames and passwords.
We measure results based on the success of our customers and partners. We have a whole team devoted to customer success and helping you get started is a huge part of that.
If you’re getting started with a care plan for your own website(s), we’ll send you a series of introductory emails. They detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization, and other ways to get the most value out of your plan.
Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too!
Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use it’s built-in functionality.
Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page
Not included: You want us to write content for or design your About page.
We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.
We sure do! Websites with advanced functionality like this require our Pro Plan or above, as do membership sites, multi-language sites, any sites with on-site payments, etc. They take more resources for us to manage so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast, and running smoothly.
We’ll move you for free.
We have designed these plans to ensure that your website receives the best possible results.
Hosting with us is essential for us to optimize your site for speed, efficiency, and provide effective support for updates.
By hosting your website with us, you can fully leverage the benefits and advantages that come with our comprehensive management services.
Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and details about how to securely send us your login credentials.
After you send login information for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented in 24-48 hours. This includes a 200+ item checklist to get your website fully optimized.
The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme and plugins and we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.
And of course, we’ll keep you updated with our work as it happens via email. We make the whole process totally transparent!
You can expect to receive your first weekly report the first Monday after you sign up with us. If you sign up over the weekend, we may send your first report the next Monday to make sure we have everything ready before reporting back to you.
No problem! We can manage websites for you whether you’re running 1 or 10.
Our care plans each cover one single site, domain, subdomain or WordPress installation. If you have multiple sites as subdomains of a site (e.g. zindotech.com and subdomain.zindotech.com) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site.
You are more than welcome to choose different plans for each website depending on the needs of each individual site.
We’ve set up our pricing structure to stay pretty lean and with our global team, it just makes more sense to handle all our support through email and live chat.
While we don’t offer phone support, we’ve made customer service a huge priority here at zindotech and you’ll find both our email and live chat support fast, effective and friendly!