• We offer 24/7 support. Because zindotech was built around a 100% remote work environment, we have staff working from here in the US and across the globe.
• We do more than WordPress! Yes, our tech support also includes some tech platforms like ClickUp, Trello, Active Campaign, Hubstaff, and more.  We’re adding more platforms all the time.  Shoot us an email if you have a question about a specific one.
• We are expert marketers as well. Not only do you get our years of experience in web development, but also our years as professional marketers. zindotech, is just one of the many ways we support the small to midsize business marketplace. We also offer zindolabs.com – where we teach people how to launch, grow, and scale a business. zindohub.com – where you can start a WordPress website for free. zindoconnect.com  – if you are looking to hire a freelancer for a specific need and of course zindo.co – where we talk tech, marketing, entrepreneurship, and more.
• Check out our online reviews, testimonials, and customer stories of how we help!

You have 2 secure options! You can:

1. Include the necessary login credentials during checkout.
2. Reply to your welcome email just after you check out with all your login credentials.

Both ways ask you to use a self-destructing link to ensure our team are the only people who can receive your usernames and passwords.

We measure results based on the success of our customers and partners. We have a whole team devoted to customer success and helping you get started is a huge part of that.

If you’re getting started with a care plan for your own website(s), we’ll send you a series of introductory emails. They detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization, and other ways to get the most value out of your plan.

Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too! 

Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions

Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

EDIT EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

Included: You want us to install and set up a plugin to use it’s built-in functionality.

Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 4

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page 

Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.

We sure do! Websites with advanced functionality like this require our Pro Plan or above, as do membership sites, multi-language sites, any sites with on-site payments, etc. They take more resources for us to manage so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast, and running smoothly.