A website’s usability is its ability to be used by a customer for their intended purpose.
This means that the website is easy to navigate, the buttons are easy to find and press and the text is easy to read.
If a customer has a question about how to use the website, they should be able to easily find an answer on the website or from customer service.
A website with good usability makes it easy for customers to buy products and services, which is why it’s important for businesses.
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