Map out your process, from the first to final touchpoint

5 Steps to the Ideal Customer Experience Journey

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First, let’s wipe out a myth that a lot of business owners cling to:

Customer Service is NOT the key to winning lifelong customers.

Sure, it’s extremely important. Don’t get me wrong. But it’s the full ‘Customer Experience’ that really matters.

What’s the Customer Experience? It’s the full range of experiences and the emotions they produce…. at EVERY STEP of your customer’s journey with you.

From before customers even know who you are
Through getting to know you
Making their first purchase
….and ‘happily ever after’

Why should you be learning about the Customer Experience? Think about it this way: Each experience customers have along their journey can MAKE or BREAK their relationship with a business, but…. A really great experience can win over the most resolute prospect.

However, people need your help to get it right. It’s definitely NOT EASY, and there are loads of complicated tools and processes out there for mapping the Customer Experience. That’s why we created a customizable training program that’s step-by-step and all ready for you to teach:

Completing this course will help you:

Identify your target market’s needs so you can choose a solution-focused topic for your membership site
Evaluate the different membership site models available, and select the right one to deliver your content based on your audience needs
Craft a Unique Value Proposition that makes your membership site stand out from your competition
Pick a name and identify the types of content you need for your membership
Choose a membership platform that is user-friendly and easily grown
Decide on a pricing structure
Plan how you will attract and convert members on your new site
Create your sales page & offer
Develop a member onboarding plan so you can immediately orient your members and help them use the site effectively
…and so much more!

This Course is for:

Startup Businesses
Small Service Business Owners
Solopreneurs
Business Service Providers
Business Coaches & Consultants
Marketing Consultants
Anyone who wants to grow their business by attracting new customers and building relationships with them that result in long-term sales.

What's in the Course?

We’ve divided up the course into clearly defined modules, so you won’t get overwhelmed with all the skills to learn.

We’ll give you specific activities to complete to make sure you implement what you learn into your business with your own ClickUp paid account (included free, with your membership),

…along with Action Guides, Cheatsheets, and Coursebooks to take notes and complete the activities.

You’ll get access to our Course Group, where we discuss all things blogging and this course, so you can ask questions, receive feedback and support to ensure you continue to make progress in your business.

And you’ll also get additional resources to help you remember what you’ve learned and how to put it all into action today!

Here are the topics we'll cover in each major section of the course:

Module 1 - What is the 'Customer Experience'?

We’ll start by discussing the meaning of the term ‘customer experience’, as defined by different experts. We’ll teach about the different stages that customers go through in their journey with a business.

And we’ll also talk about a much simpler way to think about the customer’s experience, which will make it easier to map it.

Module 2 - Map Your Current Customer Experience

In Module 2, we’ll jump right in by teaching how to create a big picture map of the touchpoints you currently have with your customer and the different types of experiences they now offer.

This isn’t about creating a complex infographic that needs 10 professional graphic artists. The map will work for even the most basic business.

Module 3 - The Key Elements of an Ideal Customer Experience

In Module 3, we’ll explore a range of ways you can create an ideal customer experience. We’ll look at what some top companies do to make that idea a reality.

And, we’ll have you answer some essential questions that drive everything you’ll do moving forward.

Module 4 - Map Your Business’s Ideal Customer Experience

Now it’s time to really get down to business.

In Module 4, we’ll help you describe exactly what type of experience you want your customers to have, no matter where your customers are in their journey.

And, of course, you’ll start identifying what you need to do to make it happen.

Module 5 - Identify and Prevent Potential Breakdown Points

No matter how simple or complex a business is, we all have some touchpoints with customers that are more sensitive than others.

In Module 5, we will look at some common trouble spots where businesses can lose a customer. We’ll help you figure out where your potential breakdown points are, and then plan for how to prevent them.

Module 6 - Moving Forward

By this point, you have done some real hands-on work in mapping how you’ll create an ideal customer experience in your business.

In the concluding module, we’ll spend some time reviewing what you’ve learned and we’ll have you put together a checklist and action plan for moving forward to success.

Are You Ready To Start?

FAQ

Most frequent questions and answers

What's the difference between the Network and the Plus or Pro memberships?

The zindolabs network is a place (similar to something like Facebook, but for people that want to launch, grow and scale a business).

You have your own profile where you can connect with other members, give and receive feedback on building a business, become a part of many different groups and explore our Netflix style area with curated content, videos and all things WordPress. Essentially a place where it’s all entrepreneurship all the time.

zindolabs Plus & Pro are paid memberships that provide training through our systems, tools and processes to help you at any stage of your business.

Instead of buying 10 different courses, creating 50 different processes, or even using 5 different systems, we focus on bringing in the most important pieces based on the stage of your business so you can build a solid foundation that can thrive in any economy. zindolabs Plus & Pro provides you the courses, SOPs, checklists and guides you need to learn from launching to growing to scaling a business online.

Why create a community like this?

Being a full service marketing agency since 2009 I’ve done and seen it all! I decided it was time to create a community for like minded entrepreneurs so that I could help shortcut the launch to scale process for small to midsize businesses while quieting the chaos and overwhelm we all struggle with when starting a business.

We are all a part of dozens of Facebook groups, small communities through programs we’ve purchased, meetup groups, and LinkedIn groups. We have way too many contacts spread across multiple different websites without any standard for building and launching a scalable business in a $600 billion industry by 2024. * Sales projections

With the zindolabs Community, we are bringing it ALL together, bringing it home! We’re building a marketplace just for you.. the entrepreneur. Don’t miss this opportunity to… 🙌

I just signed up, now what happens?

WELL HELLO…AND WELCOME! We are so excited you are here and we get to be a part of your entrepreneurial journey. As far as the getting started stuff, you will be getting an email in your email inbox shortly. This email will provide your login information and a link to our members-only site for zindolabs.com.

Once you are in, please come by and introduce yourself. We’d love to meet you and make sure you get shown around. 🧑‍🤝‍🧑

How do I cancel or get a refund if I change my mind?

For refund:

You get a 15-day money-back guarantee from the purchase date with all of our subscriptions. If at this time you decide it’s not for you, just contact our customer service team from your profile to request a refund.

For cancellation:

We hope you enjoy zindolabs as much as we love bringing it to fruition! If for some reason, you decide not to renew your subscription again next quarter/year or cancel, please remember you won’t be charged for this any further, but you will still have access to the content until your next renewal date.

How is zindolabs memberships different than other training platforms out there?

When you become a Plus member or higher a whole new world opens up to you.

We offer training, but we take it to the next step. We teach you the what and why, then actually show you the HOW.

We’re here to help you close the loop between your online education and and actually implementing the knowledge into launching and growing your business.

What if I haven't launched yet?

No problemo! Welcome and let’s get started. 👋 It’s time to learn how to test, validate and launch your product or service.

So come on in and say hi! Let us know where you are with things and how we can help.

Choose Your Plan

Get Access to 5 Steps to the Ideal Customer Experience Journey on all devices PLUS unlock everything else on zindolabs. You get the entire vault of courses, SOPs, Checklists & Guides all included in a pre-loaded paid ClickUp account.

$149

$ 99 Per month

$1196

$ 799 Per YEAR

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