PRODUCTIVITY

Zendesk Chat software brings a better chat experience to you

Zindo Editorial Team, Team of Marketing Experts

zendesk chat formerly Zopim live chat software brings a better chat experience to you and your customers—all in the same beautifully simple Zendesk interface you call home.

zendesk provides web-based solutions to help businesses increase sales online.

In an increasingly competitive online space, it is critical for site owners to convert their web visitors into customers.

Their flagship product -zendesk live chat – makes selling online easy and effective for small-medium businesses.

Price: Free & Subscription | Visit Site

 

With zendesk chat, you can monitor and chat directly with website visitors who have problems making purchases on the site.

This sales approach has proven to be effective, increasing sales conversion by 10X, as reported by Forrester Research, and by many of their satisfied customers.

Uniquely combining ease-of-use with a powerful feature set, zendesk has been well-received by the market.

Their solution integrates instantly with any website without any software downloads.

 

Who is Product for?

They mainly target small and medium-sized businesses.

“Since Zopim’s acquisition, we’ve been busy integrating our award-winning live chat software into the Zendesk family of products. Today Zopim also becomes a part of the Zendesk brand.”

Source: https://www.zopim.com/

Key Features

  • HTML5 dashboard to manage chats with different visitors
  • Customizable chat windows to suit your branding
  • Analytics of visitors such as countries, page they are on
  • Set up operating hours of chats
  • Use smart triggers to initiate chats with visitors
  • Create shortcuts for repetitive response to visitors
  • Create different groups to organize customer support agents
  • Transfer chat between agents
  • Translate more than 50 languages constantly during chat
  • Pre & post customer survey
  • Export chat transcript for references or training purposes
  • Hide chat window when offline
  • Archive offline messages
  • Android, iOS application
  • Integration with CRM (Zendesk, Salesforce, ZohoCRM)
  • File transfer during chat
  • Function with CMS (WordPress, Drupal, Joomla)
  • Advanced analytics on chat agent’s performance
  • Sound and visual alerts for incoming chats
  • REST API

 

A better way to talk with your  customers.

Benefits

    zendesk chat enables businesses to immediately engage their customers in real time and in a very proactive manner. Listed below are a few of Zopim’s core benefits:
    • Zendesk makes it easy for you to automate chats and engage customers long before they ask a question.
    • Monitor website visitors and immediately determine customers who require assistance.
    • Powerful metrics reveals customer satisfaction levels, agent performance and spots potential problems before they escalate.

Starting at: (for annual payments)

Lite: Free  – 1 Agent Only
Basic: $14.00 per agent per month
Advanced: $29 per agent per month
Premium: $59 per agent per month

Pricing model:

Subscription

Free trial:

Yes, 14-day trial

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