The Cloud Communication Platform of Your Dreams


Twilio is a cloud communication platform that enables users to add text, voice, and video to their apps with easy to use building blocks that make customizing apps and websites easier than ever before.

APIs developed by Twilio let users add text, voice, and video seamlessly to their new or existing websites, widgets, and apps, so business owners can connect with customers on any platform.


Twilio makes embedding communication channels into web, desktop, and mobile software easy, by simplifying everything. No need to build infrastructure when you use Twilio; the simple to use building blocks mean you can build your app or site with any programming language.

Twilio even takes care of distribution, so you never have to worry about making connections with carriers; Twilio’s Super Network enables you to reach customers and businesses all over the world from the very start.



Twilio offers pay as you go and subscription packages. Here is basic pricing for Twilio’s most popular services:

  • Pay As You Go
  • Programmable Voice: $0.0085/min to receive, $0.013/min to make a call
  • Programmable SMS: $0.0075 to send or receive
  • API for WhatsApp: $0.0042 to send Template message, $0.005 for Session messages
  • Elastic SIP Trunking: $0.0045/min for origination, $0.007/min for termination
  • Programmable Chat: $0.0008/message, $0.020/user
  • Conversations: $0.03/active user per month
  • Programmable Video: $0.0015/min per participant
  • Programmable WIreless: $2.00/SIM card, $0.100/MB
  • Twilio Flex: 5000 hours free, then $1/active user hour OR $150/user per month
  • Monthly Subscription
  • SendGrid Email API: $14.95/month for up to 100K emails
  • Twilio Flex: 5000 hours free, then $1/active user hour OR $150/user per month
  • Twilio SendGrid Email Marketing: $10/month for every 10,000 contacts (first 2000 free)
  • Salesforce: $15/seat per month

Pricing model:

Pay As You Go, Monthly Subscription

Free trial:

Twilio for Salesforce free for 30 days

Key Features

  • Twilio Flex: the Cloud Contact Center Platform
  • Email marketing tools
  • Programmable APIs: Text, voice, chat, SendGrid (emailing), fax, WhatsApp
  • Access local, international, toll free, and mobile numbers with the Super Network
  • Send high-volume texts/media
  • Authentication/verification to protect customer and company privacy


  • Seamlessly integrate text, voice, and video
  • Connect with more customers worldwide
  • An affordable option for adding communications to any platform
  • Personalize marketing and promotional strategies



Twilio is an incredible tool that is perfect for business owners looking to improve their customer communications. With APIs created by Twilio, business owners can add text, voice, and video messaging/communication capabilities to their websites, widgets, and mobile apps.

The simple use of Twilio building blocks makes adding these communication tools simple, so you don’t need to have a deep knowledge of coding or programming languages to take full advantage of this awesome tool.

Twilio can add a personal touch to your mobile marketing and promotion efforts. Twilio can match the right advertising with the right customer by tracking calls and clicks and matching them with relevant content. Improve global and local communications, develop deeper connections with customers, and answer questions/problems more quickly to improve customer loyalty with Twilio.

“As a small company, the cost of implementing an SMS infrastructure by ourselves would have been impossible. Twilio allowed us to use SMS with our customers and get up and running quickly, without putting a dent in our expenses.”