ORGANIZATION

SugarCRM

A Next-Level Customer Experience Platform

About

SugarCRM offers three unique pieces of software tailored to help businesses improve their sales, marketing, and customer service.

It’s an all-in-one automated marketing software that you can use to create professional ad campaigns, attract new customers, nurture new prospects, and analyze your efforts.

Sugar Sell makes every sales rep a top performer. Sugar Sell equips sales teams with customer profiles and information before an interaction even begins, so you can build stronger more lucrative relationships with your customers.

Sugar Serve is a customer service tool that can help you create to improve the customer experience. Sugar Serve gives you the power to see every problem in one place, prioritize cases based on urgency, route cases to the correct place, and resolve customer complaints more quickly.

Overview

SugarCRM is a horizontal CRM platform and application offering aimed at customers seeking highly user-friendly solutions that make even the most complex end-to-end customer processes simple to manage.

Pricing

Plans

  • Sugar Pro: $52/user per month; 10 user minimum, billed annually
  • Sugar Serve: $80/user per month; 10 user minimum, billed annually
  • Sugar Enterprise: $85/user per month; 10 user minimum, billed annually
  • Sugar Sell: $80/user per month; 10 user minimum, billed annually
  • Sugar Market: $1,000/month; 10,000 users per month, billed annually

Pricing model:

Monthly/Annual Subscription

Free trial:

7 Day Free Trial

Key Features

  • Automated marketing campaigns
  • Lead nurturing
  • Advanced analytics
  • Quote management
  • Sales forecasting
  • Customer journey management

Benefits

  • Improve customer experience
  • Improve customer loyalty and relationship
  • Predict sales
  • Streamline customer service
  • Increase sales opportunities
  • Expand audience/customer base
  • Less data entry

Reviews

More...

SugarCRM’s suite of products is perfect for any business owner selling goods or services. If you need help to create, organize, manage, and analyze marketing campaigns, customer interactions, or sales leads, SugarCRM is for you.

By reducing the amount of data entry required by businesses, and providing thousands of unique data points to help businesses learn more about their customers, SugarCRM saves businesses time and money. By leaving the analysis and organizing to SugarCRM, your team can focus on anticipating customer needs, improving the customer experience, and increasing sales.

“Our company utilizes SugarCRM to track service calls from our client base. We can now refer back to previous calls to monitor equipment efficiency and deficiencies…The other huge benefit is we can now automatically dispatch a call directly from the client case we have created. Our technicians receive an email with all the information to fill out a service order, including a PO number for quick payment. Our help desk has become very streamlined because of [SugarCRM].”