ORGANIZATION

Help Scout

Provides Your Team With a Scalable Help Desk

About

Customers won’t have to create an account or keep track of their ticket number because to them it works just like email.

Overview

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

With best in-class-reporting, an integrated knowledge base, 50+ integrations, and a robust API Help Scout lets your team focus on what really matters: your customers.

Create multiple mailboxes for each shared email address so you can work seamlessly across departments.

Pricing

Plans

You can start using Help Scout for Free, limited to 3 users only.

Help Scout offers 3 Premium Plans:

  • Standard Plan – $25 per user/month
  • Plus Plan – $40/user/mo
  • Company – contact HS for pricing

Annual payments offer a discounted rate

Pricing model:

Subscription

Free trial:

Yes, both Premium Plans include 15 days free trial

Key Features

  • Unlimited mailboxes
  • Workflows
  • 75+ keyboard shortcuts
  • Two email templates
  • Merge conversations
  • Tags
  • Saved replies
  • Email signatures
  • Traffic cop
  • Collision detection
  • Notes
  • Mailbox permissions
  • Customer profiles
  • Voicemail integration
  • Assigning
  • Edit/hide threads
  • Phone conversations
  • Attach files
  • Comprehensive search
  • Advanced formatting
  • Auto-reply
  • Open tracking
  • Bulk Actions
  • Custom outgoing settings
  • Spam filtering
  • Office hours
  • User permissions
  • Email forwarding
  • Satisfaction Ratings
  • Auto Bcc
  • Webhooks
  • 40+ Apps & Integrations
  • Custom Apps
  • Help Desk API

Benefits

  • Manage email for multiple brands, sites or departments all in one place
  • Filter emails, create custom folders and automate actions
  • Can be used almost entirely via keyboard
  • Plain looks like a normal email and Fancy is more designy
  • Easily merge multiple conversations from the same customer into one
  • Use tags to categorize conversations, monitor trends and trigger Workflows
  • Mailboxes can be restricted to specific Users
  • Real-time alert when people are viewing or replying to the same conversation
  • Any conversation thread can be edited or hidden from the customer (like a note)
  • Search all your data, then you can filter and perform bulk actions all in one step
  • They can send emails on your behalf or use your custom SMTP credentials
  • When viewing a folder, select up to 50 conversations and you can act on them all at once

Reviews

More...

Created for companies committed to providing a delightful customer experience, Help Scout is used by businesses of all sizes – freelancers, authors, nonprofits enterprises, e-commerce, and SaaS.

Help Scout serves more than 3,000 customers in over 60 countries, including companies like KISSmetrics, Buffer, GrubHub, AngelList, Timbuk2, Wistia, Tattly, and Wine Library.

“Help Scout’s collaboration features keep everyone on the same page. Happy and productive team members make for happy customers!”