No matter what industry you’re in, being on the customer-facing side of things can start to feel like Groundhog Day.
When you’re answering the same questions repeatedly, it’s easy to slip and send an embarrassing email or twenty. (“I did it again. I wrote ‘Thanks for reaching out, [INSERT CUSTOMER HERE]’ instead of their name.”)
If only you could say all the right things, while also saving time and energy on repetitive typing.