Deliver A Buying Experience That Will Exceed Your Customers' Expectations

After the Sale: Create a Customer Onboarding Experience

1 Hour

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Why create a Customer Onboarding experience for your buyers..?

Because it’s what you do after you close a sale that makes the difference between a satisfied, loyal customer and one who never comes back.

Many marketers are so focused on getting more leads and closing sales that they forget that what comes after the sale is the most important part of running a successful business.

They create top-notch products and services and put well-planned marketing systems in place to sell them. But then they drop the ball when it comes to making sure their customers get the promised results.

Business owners who excel at building lasting customer relationships use a process called ‘customer onboarding’ to make sure their customers get exactly what they expected from their purchase… and more.

They look at what results their customers want, and then…

They make sure every little detail that happens after a sale helps customers achieve success.

Sounds complicated? Don’t worry. It’s just a matter of following a series of steps to lay out a plan.

And we’ve put together a complete package of materials for learning and implementing this topic in your business.

When you set up a consistent onboarding process for your products or services, you’ll see your customer satisfaction and retention shoot up….. and your customers will be singing your praises too!

Completing this course will help you:

Explain the value and necessity of having a structured customer onboarding process to aid in customer retention and future sales
Create a system for the first few weeks after purchase to ensure customer satisfaction and successful use of your product or service
Draft the content customers will receive after their purchase and how it will be delivered
Outline the next steps in the months following a purchase that you can automate to keep engaged with your customer for future sales
Identify the common mistakes in the first stages of the client onboarding process and how you will avoid them.

And a lot more – PLUS we are providing you with action steps to help you to implement the Customer Onboarding Process into your business.

This Course is for:

Startup Businesses
Small Service Business Owners
Solopreneurs
Business Service Providers
Business Coaches & Consultants
Marketing Consultants
Anyone who wants to grow their business by attracting new customers and building relationships with them that result in long-term sales.

What's in the Course?

We’ve divided up the course into clearly defined modules, so you won’t get overwhelmed with all the skills to learn.

We’ll give you specific activities to complete to make sure you implement what you learn into your business with your own ClickUp paid account (included free, with your membership),

…along with Action Guides, Cheatsheets, Customer Onboarding Checklist and Coursebooks to take notes and complete the activities.

You’ll get access to our Course Group, where we discuss all things blogging and this course, so you can ask questions, receive feedback and support to ensure you continue to make progress in your business.

And you’ll also get additional resources to help you remember what you’ve learned and how to put it all into action today!

Here are the topics we'll cover in each major section of the course:

Introduction - To Customer Onboarding

In the introductory module, we’ll briefly discuss the importance of creating an Onboarding System and how it will help with long-term customer retention and satisfaction.

Module 1 - The Importance of Customer Onboarding in Your Sales Cycle

In this first module, you’ll learn the value and necessity of having a structured customer onboarding process to aid in customer retention and future sales.

Module 2 - Plan Your Customer Onboarding Process

Next, we’ll show you how to follow a proven step-by-step process for developing a customer onboarding program.

Module 3 - Set Up Your Customer Onboarding (The First 30 days)

In module 3, you’ll learn how to create a system for the first few weeks post-purchase and draft the content your customers will receive immediately after their purchase, including deciding how it will be delivered.

Module 4 - Create Your Process for the Next Few Months & Beyond

Module 5 - Common Mistakes to Avoid with Onboarding

No process is without common mistakes, so in this module we’ll cover the mistakes made in the first stages of the client onboarding process and how you will avoid them in your system.

Module 6 - Moving Forward

In the last module, you’ll review what you learned and we’ll put together a final action plan for implementing your new onboarding process.

Are You Ready To Start?

FAQ

Most frequent questions and answers

What's the difference between the Network and the Plus or Pro memberships?

The zindolabs network is a place (similar to something like Facebook, but for people that want to launch, grow and scale a business).

You have your own profile where you can connect with other members, give and receive feedback on building a business, become a part of many different groups and explore our Netflix style area with curated content, videos and all things WordPress. Essentially a place where it’s all entrepreneurship all the time.

zindolabs Plus & Pro are paid memberships that provide training through our systems, tools and processes to help you at any stage of your business.

Instead of buying 10 different courses, creating 50 different processes, or even using 5 different systems, we focus on bringing in the most important pieces based on the stage of your business so you can build a solid foundation that can thrive in any economy. zindolabs Plus & Pro provide you the courses, SOPs, checklists and guides you need to learn quickly from launching to growing to scaling a business online.

Why create a community like this?

Being a full service marketing agency since 2009 I’ve done and seen it all! I decided it was time to create a community for like minded entrepreneurs so that I could help shortcut the launch to scale process for small to midsize businesses while quieting the chaos and overwhelm we all struggle with when starting a business.

We are all a part of dozens of Facebook groups, small communities through programs we’ve purchased, meetup groups, and LinkedIn groups. We have way too many contacts spread across multiple different websites without any standard for building and launching a scalable business in a $600 billion industry by 2024. * Sales projections

With the zindolabs network, we are bringing it ALL together, bringing it home! We’re building a marketplace just for you.. the entrepreneur. Don’t miss this opportunity to… 🙌

I just signed up, now what happens?

WELL HELLO…AND WELCOME! We are so excited you are here and we get to be a part of your entrepreneurial journey. As far as the getting started stuff, you will be getting an email in your email inbox shortly. This email will provide your login information and a link to our members-only site for zindolabs.com.

Once you are in, please come by and introduce yourself. We’d love to meet you and make sure you get shown around. 🧑‍🤝‍🧑

How do I cancel or get a refund if I change my mind?

For refund:

You get a 15-day money back guarantee from the purchase date with all of our subscriptions. If at this time you decide it’s not for you, just contact our customer service team from your profile to request the refund.

For cancellation:

We hope you enjoy zindolabs as much as we love bringing it to fruition! If for some reason, you decide not to renew your subscription again next quarter/year or cancel, please remember you won’t be charged for this any further, but you will still have access to the content until your next renewal date.

How is zindolabs memberships different than other training platforms out there?

When you become a Plus or higher member a whole new world opens up to you. We offer training, but we take it to the next step. We teach you the what and why, then actually show you the HOW. We’re here to help you close the loop between your online education and launching a growing your business.

What if I haven't launched yet?

No problemo! Welcome and let’s get started. 👋 It’s time to learn how to test, validate and launch your product or service. So come on in and say hi! Let us know where you are with things and how we can help.

Choose Your Plan

Get Access to After The Sale: Create A Customer Onboarding Experience on all devices PLUS unlock everything else on zindolabs. You get the entire vault of courses, SOPs, Checklists & Guides all included in a pre-loaded paid ClickUp account.

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